Passengers Information

Booking Summary

Invoice & Payments

LIMITED AGENCY
In entering into this booking, you are acting as a limited agent of TravelBrands Inc. for the limited purpose of selling, on our behalf, our products and services to the specified passenger(s) in accordance with our policies and the terms and conditions of our products and services. As our limited agent, you are not authorized to make any representations or other statements on our behalf [unless we have previously authorized you to do so specifically], and you are not authorized to enter into on our behalf any other contracts or arrangements with the specified passenger(s) or otherwise. Any fees, commissions or overrides retained by you from any payments received by you from the passenger(s) will be deemed to have been paid to you by TravelBrands Inc. With respect to e-Invoices, as technical issues may occur from time to time, the tour operator system will always be considered to hold the correct balance.

POINTS
In order to receive your TravelBands Loyalty Points, you are required to ensure the proper name has been provided on your file. You will have 24 hours from your initial invoice to make any corrections by contacting the TravelBrands Loyalty Department at loyalty@travelbrands.com. If correct name is not used or you do not contact the Loyalty Department, your points will be forfeited with no exception.

PAYMENTS
Please be aware that you are entering into a binding agreement with TravelBrands Inc. and are assuming all responsibility for this booking. When any form of payment (credit card number, cheque or WRA) is applied to the booking, regardless of whether or not the transaction is signed, it is considered a guaranteed booking.

When using a client’s credit card to pay for a file, should the clients be eligible for a refund, the full credit amount must be applied to the original credit card applied. Only actual supplier fees will be withheld from clients, any fees/non-refundable amounts between the agent and consumer are to be handled at the agency level.

IMPORTANT INFORMATION

1. Don’t forget to book travel insurance for your clients and verify the terms, conditions, limitations, exclusions and requirements of their insurance policy before they leave Canada
2. Verify travel restrictions, local safety and security conditions, entry and exit requirements, quarantines, curfew etc. Visit https://travel.gc.ca/travelling/advisories for further details on the destination you are traveling to.
3. It is solely the client’s responsibility to obtain, at their own expense, all the documentation required by relevant government authorities for the purpose of their holiday. Required documentation may vary depending on citizenship status. Special documentation may be required for minors travelling alone; for children who have a different surname than the adults who accompany them; or for single parents travelling with children. TravelBrands now offers a tool on Access where you can verify requirements, obtain visas, and/or you can check the relevant consulate about what documentation is required. Some countries require a visa and/or a passport valid for at least 6 months after the date of return to Canada. Passengers holding other than a Canadian passport may require other documents (i.e. visa or vaccination certificate). The passenger must obtain these documents before departure. For information on the Canadian Government Passenger Protect program, please visit www.passengerprotect.gc.ca. Landed immigrants without Canadian citizenship or a Permanent Resident Card may be denied boarding upon return to Canada. In the event that a passenger does not possess the documentation required by the government authorities at the holiday destination or by the airline, passage or entry to the destination may be refused. If passage or entry is refused, TravelBrands will not be held liable and will not issue any refunds.