John Doe
Forms
Your time is very precious and we know this. In order to assist you better, we have created a number of forms for you to complete which will be directed to the appropriate department.
TravelBrands Package Refunds
The refund policy will include all Air & Hotel bookings, including TravelGenie, Sunquest, and Exotik Journeys packages that have flights with Air Canada or Transat.
If a refund cannot be secured on a land portion, a future travel voucher will still be applicable.
Coverage dates include travel on or after February 1, 2020, and new bookings as of June 1, 2021, going forward.
Click here for more information:
Please complete the form below so that we can begin processing your refund request.
Accounting Inquiries
If you have a question about your commission, a payment, or to inquire about a refund Click Here
To sign up for direct payment for your agency Click Here
To update your agency information with us Click Here
Sales
To contact us with a general inquiry Click Here
Reservations
To submit a price match for any Air, Car, or Hotel product Click Here
To contact us for an inquiry on an existing booking Click Here
TravelBrands Package Refunds
Please complete the form below so that we can begin processing your refund request
Air Only Existing refund Inquiry (follow-up)
Are you following up on a refund already submitted?
Please fill the form below, and we will get back to you in 5 to 7 business days.
If no reply back from the airline yet, we will send you an updated invoice with information/remarks on it.
TravelBrands Package Refunds
Please complete the form below so that we can begin processing your refund request